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But I could never get an accurate tracking number on my Front Bumper, and it had not been received over a month later. Address was incorrect due to the fault of Car ID this has happened b4 with a pair of struts apparently it was sent than needed to be rerouted which I was charged an additional 93 dollars for than told weeks later that the item was under investigation and the I could loose the package as well as the money all spent on it and the rerouting fee! Look forward for your reply. Sincerely, Without even unboxing them I sent them back for a full refund with permission given from customer service at carid. Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected. We are sorry to know about your unsatisfactory experience with our company. Get $10 Off $65+ Order with MyEvergreen Code. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world. Even though one lamp works fine and the other never lit up. I contacted CARiD and they found that the manufacture supplied kit was not correct for the car. this is the worst company ever to deal with, Racechip performance chip for a 2011 Kia Optima SX Turbo GDI 2.0 Engine, customer service/confirmation of purchse an shipping #, unreasonable shipping time/cancellation policy, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. This is the absolute Worst customer service I've encountered by far. It's the first email they've sent. Go to a store front. You even offered a $15.00 gift certificate for the delay. Dear Randy, Looking forward to your answer! Thank you for bringing this issue to our attention. Get answers from the CARiD staff and other customers. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The few exceptions for items that cannot be returned include: For orders delivered within the continental US where reason for return isn't a result of a CARiD error, the cost of the initial shipping charge and a return fee of $12.99, per item will be deducted from your refund. Ordered them with gloss red paint and FLAT black engraving and paid $319 shipped. My conclusion is that the company is untrustworthy and you can't believe what the reps tell you. Purchased the wrong product accidentally. Products used:Wheels, have to get them repaired. A correct tracking number so I know the paperwork has been filled out and that shipping is actually in progress. Last guy I did this to got eight years in Federal Prison. If you need to cancel the order, you will have easy access to the company's cancellation procedure. Shipping time varies on items I was forced to re-use the old shims. Use. After ordering the item and requesting a price match I'm then told they do not match total including shipping, only item price. The next day I get an email the item is shipped. All rights reserved. For custom or made to order items shipping time varies dramatically as they may have to be manufactured, painted, modified, embroidered, or assembled. Sincerely, Not professionals. Carid is a provider of high quality automotive parts and accessories today. We recommend that you periodically check this page for future developments. They make you jump thru hoops. I purchased 4 wheels for our 2019 chevy 3500 dual rear wheel truck we received all 4 wheels all product numbers were correct the tire shop removed the wheels nothing looked out of line so they mounted the tires when installing the wheels 3 fit and 1 had a smaller hub hole on the rear wheel by 1/2 inch nothing anyone would have noticed before mounting the tires when i contacted Carid they stated they would not warranty the wheel because it had a tire mounted that has to be 100%BS because the wheel is defective will not fit anything we took picture and showed the size difference to no avail. Be careful, horrible company,horrible customer service. I ask why does one lamp work? Click here to Track Carid Customer Assistance:- You can also know your Carid order status by contacting customer care department. CARiD has a consumer rating of 2.75 stars from 4,645 reviews indicating that most customers are generally dissatisfied with their purchases. SKU: [protected] Share your photos and videos with others to prove the truth of your words. Most of the items are on stock ready to be shipped, however, we list products which have to be manufactured. Did a RMA but was told that a "replacement starter was not available". Act now and grab your savings. Being order number 41499257, AND I WANT THIS ORDWR STOPPED BEFORE IT IS SENT OK AND A FULL REFUND BACK INTO MY ACCOUNT NOW PLEASE, Good luck. Check the. Ordered brake shoes.i was sent different shoes that were advertised. Please do keep in mind that this disclaimer applies to all products offered on the particular website, and in the event of any conflicting terms contained on specific pages of the website, the terms contained in this Terms & Conditions, and disclaimer, shall control. Please check your email inbox for details. I'm from Canada and ordering seat cover and your website. Consumer Relations Department at My Boss wanted to order Brakes and Rotors in advance for his 2018 Range Rover Sport. The front tank was never in stock. CARiD has a consumer rating of 2.74 stars from 4,668 reviews indicating that most customers are generally dissatisfied with their purchases. Terrible customer service! I would appreciate either a full refund for the overdue package, or for the issue to actually be resolved. Looking forward to your response! look at the reviews to this company. They do not order anything ASAP! Indeed, looks like the return authorization process already took longer than it was expected and we are truly sorry about this. Im sorry I had to write this, but i felt it was needed. Tracking by UPS confirmed delivery to warehouse of origin on 8/18. Please Help!!!! I look forward to your reply. I checked the web and found that the brake pad kit was not correct for that card. From looking at the reviews, can you please tell me why i should order from you? Submit a complaint and get your issue resolved. A month has passed and still no refund. Looking forward to your response! When I asked for updates no one responds. Tip for consumers:Avoid using this site/company! Looking forward to your response! First I purchased a rear cargo protector for my 2022 Jeep Cherokee. It's ironic that carid states they take bad reviews seriously and treat it like an emergency. Have a good day! Please, check your email inbox for details and to find the return document that we sent to you. They claimed they paid for insurance but could not file a claim without the "original packaging". I ordered several parts from CARiD. Shipments to Canada as well as all other international destinations are subject to additional shipping charges which may not be captured until after the order has been placed. The item I ordered on their website says 100% fit my car, but it actually did not fit. The shocks arrived with red scratch marks all over and the supplied air lines had fittings that don't fit with the air compressor carid sold. Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order). Each product category features plenty of useful illustrations, descriptions, menu choices and search options so you can effortlessly find what you're looking for. In no event will we accept a product return that is in a poor condition. The atmosphere in our office is professional but upbeat. Consumer Relations Department at Not professionals. In some cases, return of the physical product may not be required. Desired outcome: In addition to the general disclaimer above, CARiD specifically disclaims the following categories of loss: Additional charges arising from the following: While we work to avoid any errors, omissions or any misstatements that may appear on the CARiD website, we do reserve the right to cancel any undelivered orders based on inaccurate information. Sincerely, Is this your company? Looking forward to your response! No one seemed to want to call and or get up and find that the item was sent back to the sender. Thank you for your time, I called customer service and they are overseas with heavy accents and terrible communication skills. I couldnt use it against the cost of the seat covers, and i will not buy anything from carid again. Check Status Still Need Help? Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check). Greg from CarID took care of my situation and made it right. To cancel the entire order, select all of the items and select Cancel Checked Items when finished. We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. Strung me along for about a month always saying they were researching the missing tank. First I purchased a rear cargo protector for my 2022 Jeep Cherokee. seems contradictory to me! Get $17.88 off your orders with CARiD Coupons. 5,519 Followers. Customer service stated I was beyond 30 day return policy. Shipping within the US usually takes up to 5 business days. Please accept our apologies for the situation with your order, and for the frustrating experience you had. Our Customer Support Is Here To Help Live Chat 24/7 Chat Now Call Us (800) 505-3274 During that time, I've had 3 conversations with customer service regarding shipment of this order. However, we will gladly check if any exceptions are possible. Dear Pete, Consumer Relations Department at Then when I did cancel it, they said it'd be "refunded in 1-2 business days". these are exactly the people that are destroying the once awesome country that the usa used to be. Call em, I'm in the area and those folks are fantastic. Refund credit card I called customer servive and after waiting om hold for an hour ( my entire lunch break)was told they would send me an email with tracking numbers, it has been 2 days and still no email. As per our return policy, we are glad to accept returns within the regular 30 days return period if the part is still in a brand new condition (never installed) and with the original box. No such thing as easy returns there. Returned hood only to be told that I would receive no refund. I also think I should be reimbursed shipping costs and for rental car costs because of the delays. That way if I have a problem I can just walk into the store to return the item. Enter Carid Order Tracking number in following web tracker tool to track and trace your Courier, Package, Parcel, Shipping Status and Get estimated delivery date details quickly. If there is going to be a long delay, you should inform your customers better. Carid sold me used shocks. Today I got an email saying it would be sent out tomorrow. Thank you for sharing your feedback! I would love to completely remove my original complaint, but that seems impossible. Water over the dam. Now im told it will be another 10 days or more before i get my money returned to me. Look twice before you buy anything from it. It never came. The company's inventory consists of over 2 million unique SKUs from more than 700 different manufacturers. Please, email me directly at [email protected] with your order details and I will assist you further as well as offer compensation for the inconveniences caused. No telling how many people they scam out of money like that. I've reached out several times after with no response. Do not buy products from Carid. This company responds to reviews on average within 2 days, Although my experience with carid had problems they quickly resolved the problem I can now say that I'm happy with resolution and I will still continue to do buisness with carid thanks, I would not recommend this place, especially if you order anything that needs to be painted. loss of use of vehicle, loss of time traveling back and forth to autobody shops, posts offices', experts, etc.. lost time at work if the vehicle is used for work; a locality restricting a product at a later point in time after purchase; ancillary costs associated with shipping and storage of the products (this includes damages associated with delayed deliveries). Any product that was used or fully/partially installed is non-returnable. R., They sent me the wrong part for my 1997 Carid sends the wrong product in place of the requested one when Im the kind of guy wants nothing to do with a credit card however i UPDATE: Order was shipped. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Carid Reviews | Read Customer Service Reviews of Vehicles & Transportation Auto Parts & Wheels Auto Parts Store Carid Carid Reviews 6,192 Average 3.2 VERIFIED COMPANY Visit this website Write a review Reviews 3.2 6,192 total 5-star 72% 4-star 7% 3-star 1% 2-star 2% 1-star 18% Filter Sort: Most relevant CU Customer All rights reserved. Tip for consumers:Don't use this site, even though the site looks nice. In this case the universal Magnaflow mufflers were purchased. CARiD 1 Corporate Drive Cranbury, NJ 08512 Telephone Number: +1 (800)-505-3274 Email Address: [email protected] What are the top ways to save at CARiD? The company left an official comment on this complaint. After I argued on the phone because they started complaining about having to do the cancellation! I needed to file a claim with the shipping company. We would sincerely appreciate an opportunity to learn more about the issue and make things right for you! It's on the right-hand side of the page. The parts were wrong! finally, why would i ever buy from you? Copyright 2003-2023 Even though I paid for shipping I was just reimbursing Carid they paid for the shipping so they will get the return. Please, check your email inbox for an email from Damon, our consumer relations department representative, with a compensation offered for the inconveniences caused. About 3 months ago, they stopped paying us for services rendered. Our professional Tech Support team will be glad to look into the issue and help you with getting a refund for the damaged merchandise. Sincerely, In the event that you bring the product to your own mechanic who provides a report, we reserve the right to request verification by having the product shipped back to our source for additional inspection. Tip for consumers:30 Day return policy No Exceptions. It is neither inferred nor implied that any item sold by is a product authorized by or in any way connected with any vehicle manufacturers displayed on this page. However, once you have received your order, you may return or exchange any . All rights reserved. All rights reserved. Product(s) must be in new condition and in the original packaging. The party submitting the User Submissions is solely responsible for any interactions with other users.

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