If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. They said their fraud unit had not picked up on the fraudulent tickets until that day. Requested password reset. We are changing the way you register and sign-in to the StubHub Community. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. For more information, please see our happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. For example, on the sale of a $100 ticket, the buyer would pay $110. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. From everything weve seen, the StubHub customer support is quite thin, to say the least. The seller would net $85.". So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Buyer claimed I never sent the ticket. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Did you find it helpful? Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. to check out everything we offer. Ask the Community Contact Support Doesn't matter that it was an unintentional human mistake. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy There are many more honest services out there. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. We value your privacy. Spent hours getting this sorted on three different calls. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Source. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Use of this website signifies your agreement to our. Eventually he said he is doing me a favor and got the $282 waived. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. By clicking 'Buy now,' you complete the order. Keep in mind that you may not be refunded in money. The cancelled ticket resulted in a charge of $680. Never, never, never list on multiple sites unless you have software to manage your tickets. I reset the email to be use. Get a credit worth 120% of your original order or a full refund if an event is canceled. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Receive a full refund of your purchase 2. I contacted Stubhub at least 6-7 times. Is there a way out of this. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. Call toll-free from the U.S. or Canada, or chat online with support. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Seating Area: 104. And let's face it, that's the most important part. For more information about reviews on ConsumerAffairs.com please visit our Sorry we couldn't be helpful. PLEASE NEVER PURCHASE YOUR TICKETS HERE. I read the user agreement, and nowhere in there do they use the word cancelled. Lesson learned. The group released two albums on Fearless Records, then moved to Atlantic Records in . For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. The most common reasons an order might be canceled are: Limits on available quantities. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Are You Having Trouble Getting in Touch With StubHub? I asked them to help me transfer my tickets since I want to sell them. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Customer service all the way to your seat, 2000-2022 StubHub. StubHub Reviews 2013-2022. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. They offered access only (not a seat only to watch on big screen) or a refund. We never received our tickets. Do I have any reasonable like to stand on? Unsubscribe at any time. Simple and easy: Buy and sell tickets in only a few taps 2. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I have a feeling this is not going to turn out good. StubHub clearly does not! Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub actually delivered the tickets electronically on about 11/24/22. At this point, I guess to be continued is all I can say. So I called customer service. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. From everything weve seen, the StubHub customer support is quite thin, to say the least. Answer (1 of 5): Yes you can. About an hour after I posted the tickets, I got a phone call from StubHub. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. No notifications went to Apple ID. Well start sending you the news you need delivered straight to you. Receive a coupon for 120 percent of your original purchase*. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Ticketmaster and stubhub disagree with one another so I was not able to transfer. For obvious reasons, this isnt usually a satisfying compensation. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Privacy Policy. Terrible experience wit StubHub. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. By clicking 'Buy now,' you complete the order. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Huh! Order Help; Ticket Delivery 10-23-2021 06:34 PM. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. We found and bought tickets several weeks before the event. StubHub contacted me and told me I needed to get scan reports from the . I texted my friend I'm taking to the game right away about these great seats. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Help us improve this article with your feedback. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. ConsumerAffairs is not a government agency. Instead of giving me a refund, they gave me a coupon. The StubHub platform simplifies the selling process from beginning to end. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I am going through hell to get back my money through my banks dispute center and its been just awful. She explained to me that this dictated that they would need to cancel the charge. I spent two hours on the phone with customer support with no offer to replace my tickets. No. The company prides itself on being a Fan-to-Fan service. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Did you find it helpful? I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. What can I do about this? Yes Customer service all the way to your seat, 2000-2022 StubHub. Therefore do NOT list with them. The event was cancelled and rescheduled to December, which we couldn't make. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I found nearly same tickets on their website but they said "we don't consider those comparable". . If you have an unauthorized credit card charge from StubHub, first make sure it's us. Sells Music & Sports Tickets. Privacy Policy. Just a heads up. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . The company prides itself on being a Fan-to-Fan service. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Go to 'My tickets' then Orders in each one to see if you bought tickets. Did you find it helpful? Doesn't matter that the sales happened close together. I never received notification and Stubhub wanted to charge me $282. The event was canceled and Stubhub changed the guarantee. As this price comparison shows, both services have a wide variety of seats available and are usually . So my tickets were listed for $275 a piece, and there were two of them. Ben - Los Angeles, California. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Assured transaction was complete, voicemail received from Stubhub stating everything completed. 3, it lays out the ramifications of what they call a dropped sale. This department has no phone nor email? We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. The guy was horrible and kept saying he understands my problem etc. Expensive_Hunter_424 6 mo. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. *I paid over $*** for these two tickets. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. We do still love going to events and want buying tickets online to be easy and safe. FAQ. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to .
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